TravelPool — plan group trips together

TravelPool Help Centre

Everything you need to organise a group trip. For a visual walkthrough, use the ? button at the top of the app and choose a guided tour.

TravelPool keeps the four jobs of a group trip together: people, decisions, plans and money.
Start on your trip Dashboard. Check What needs attention first — it highlights useful next actions.
Use Decisions while the group is choosing. Once something is agreed, keep the confirmed information in Plans. Record shared costs in Money.

Create a trip from Home and enter what you know. Dates and destination can be updated as the group decides.
If someone invited you, open their TravelPool invite and sign in or create an account with the invited email address.
You can belong to more than one trip and switch between them from Home.

The organiser manages trip membership and invitations.
Only invite people who should have access to the trip. Remove or revoke access when somebody should no longer participate.
Trip members can see the group's shared trip information, subject to their role and TravelPool's privacy controls.

Use Decisions for questions the group still needs to settle: dates, destinations, hotels, restaurants, activities and similar choices.
Create a clear question, add the useful options and include links/details where they help people compare.
Members vote from their own account. Review the result and confirm the final choice when the group is ready.
A decision is for choosing; Plans is where confirmed arrangements belong.

Use Plans for confirmed or actionable trip arrangements such as flights, accommodation, activities, meals and transport.
Add dates, times, locations, booking information and useful links where available.
Keep the itinerary current so the group has one reliable place to check what is happening.

Add a shared expense when somebody pays for the group. Select the payer, amount and exactly which travellers share the cost.
Check the split before saving. TravelPool records balances in the trip currency and avoids floating-point rounding errors by storing money in minor units.
Suggested settlements show a simple way to repay balances. Only record a settlement after the money has actually changed hands.
TravelPool is a record-keeping tool: it does not hold, send or receive your money.

Each traveller can complete private preferences such as budget, dates, airports, accommodation, activities and accessibility needs.
Individual answers remain private. The group receives an anonymised summary only when the privacy threshold is met.
Use the summary to spot agreement and conflicts before the organiser spends time researching unsuitable options.

TravelPool AI Concierge helps explain the current trip and can guide you towards useful next actions based on TravelPool data.
Treat suggestions as planning assistance, not a booking confirmation. Check important travel prices, availability, entry requirements and provider terms with the relevant official provider before committing.

Notifications surface activity that may need your attention. The bell shows unread items.
What needs attention on the trip dashboard prioritises useful next actions, reducing the need for the organiser to chase everyone manually.

Tap the ? button in the app header at any time.
Choose Decide together, Keep plans together, Keep money clear, or Show me everything.
Use Next and Back to move through a tour. Choose Skip tour or the close button whenever you want to return to the app.

Open More to change your display name, request a secure password-reset email, or sign out.
Password reset links are security-sensitive. Do not forward or share a reset email, link or verification code.
If you did not request a password reset, ignore the message and do not use its link.

Open More → Privacy for details about personal data and privacy controls.
You can request account deletion from More. A 30-day window allows you to cancel the request before anonymisation completes.
Shared financial records may remain without identifying profile fields so other travellers retain an accurate group history.

If a page looks out of date, refresh it once and check your connection.
If an invite does not work, ask the organiser for a current invite and make sure you are using the intended account.
If a reset email does not appear after a few minutes, check Spam/Junk and confirm the address matches your TravelPool account before requesting another.
For a reproducible problem, use More → Report a bug and include what you were doing, what you expected, what happened and your device/browser. Never include passwords, reset links, API keys or other secrets.

Use More → Report a bug or General feedback, or email support@travelpool.co.uk. For privacy requests use privacy@travelpool.co.uk.